About returns and exchanges
■ Returns and exchanges are OK for initial defects
If the product you receive is defective, we will accept returns and exchanges at our expense.
Please contact us by email within 7 days of receiving the product.
Email: petrihollo06226@gmail.com
■ Returns and exchanges are OK for customer reasons
If the size does not fit or the product is different from what you expected, please contact us.
In that case, the customer will be responsible for any shipping and handling fees for refunds or exchanges.
■ Returns and exchanges cannot be accepted in the following cases.
· Products that have been delivered more than 7 days ago
· Products that have been used or worn
· Products that have an odor
(including shoes that have been used outdoors)
· Products that have been washed
· Products without tags
· Products that are identical to the invoice enclosed with the ordered product
■ Procedures for return and exchange
1. Application for return and exchange
Please contact us by email within 7 days of receiving the product.
Email: petrihollo06226@gmail.com
Please be sure to tell us the following information.
· Order number
· Name of the person who placed the order
· Reason for return and exchange
If you contact us by email, we will send you an email with further information.
2. Packaging of returned products
Please pack the returned products yourself.
Depending on the reason for return or exchange, shipping costs will be borne by either us or the customer. Please return the product after confirming the report check email.
3. Shipping of replacement product and refund
As soon as we receive the product from the customer, we will ship the replacement product or refund you.
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